I am a Customer Experience (design) strategist. I am passionate about what design can do and with that offering value to real people. I have spialised in creating inspirational, engaging and - most importantly - satisfying customer journeys across touchpoints. Journeys that not only convert, but build brand loyalty and trust. With over 20 years of experience I have delivered key projects, driven by innovative strategy and customer satisfaction. Working for companies such as Wunderman Thompson, DDB & Tribal, Amsterdam - Worldwide, Edenspiekermann, Hyves, Mediamatic, and Lava.
Setting up experience design practice for Wunderman Thompson Amsterdam.